Withdrawal, transfer and refund policy
Issued by QP ACADEMY (UEN 53535591B). Version 2026-11-20.
We aim to be fair and flexible. Days are counted to the first day of the course run.
| When you tell us | Options |
|---|---|
| 14 days or more before | Full refund, or free transfer to another run |
| 7 to 13 days before | 50% refund, or free transfer to another run within 6 months |
| Less than 7 days before, or no-show | No refund. You may send a replacement participant at no charge, or transfer once to another run within 6 months (subject to seats) |
| QP Academy cancels or postpones | Full refund, or free transfer — your choice |
How to request
Email enquiry@qpacademy.sg with your order reference. Replacement participants must be named before the course starts.
How refunds are paid
Refunds go back to the original payment method where possible (card refunds via the payment provider; PayNow or bank transfer refunds to the paying account). Refunds are normally processed within 14 days. We cannot refund bank or FX charges imposed by your bank.
Accredited runs
Transfers between runs do not transfer points approvals; points follow the run you actually attend.